SmarterMail users can syncronise their email, calendar and contacts between their SmarterMail account and their iPhone or iPad's by configuring an Exchange ActiveSync account. Unlike other synchronisation methods, Exchange ActiveSync uses direct push technology to sync email, calendars, and contacts to your iPhone or iPad in real time.
With an Exchange ActiveSync connection, you will create a two-way sync between SmarterMail and your device, where all emails, calendar entries and contacts are synced. This means that when you log into the SmarterMail Web interface, actions you performed on your iPhone or iPad will automatically appear in the Web interface, and vice versa. Exchange ActiveSync is also know by the abbreviation EAS.
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Note: You must be set up as and Exchange ActiveSync user to connect using this method. If you are not set up as an Exchage ActiveSync user please contact us to request it. We will have sent you your email hostname, username and password in a welcome email. Please have that to hand before starting this procedure. If you don't have it please contact Hello Comtec and we will re-send it to you. |
Follow these steps to configure your iPhone or iPad to connect to SMarterMail using EAS
- On your iPhone's home screen, tap Settings.
- Tap Mail, Contacts, Calendars.
- Tap Add Account.
- Tap Microsoft Exchange.
- Complete the following required fields:
- Email (your full email address)
- Domain name
- Username (with @domainname.com)
- Password
- Description (Optional)
- Tap Next.
- After a moment, the iPhone will ask for the server information. This is the URL to your webmail. For example, mail.example.com. NOTE: Do not include http:// when entering the server information.
- Tap Next.
- If your webmail does not support SSL, the following message will display: "Exchange account verification failed."
- Tap Next and then tap Save. Complete step 10 of these setup instructions.
- After step 10, edit the account you just added.
- Tap Account Info.
- Change "Use SSL" to "Off."
- The iPhone will display a list of collaboration items to sync with Exchange ActiveSync. Choose from the list and tap Done to initiate the first sync.
- You are now connected to your SmarterMail account on your iPhone / iPad