This how-to will guide you through logging in to the control panel for your MBX service and managing your calls. It is best to do this from your mobile so you can manage calls and your calling identity on-the-go!
You will receive an email from us with your username (Your MBX mobile phone number) and an 8-digit password.
Logging in
Go to: https://controlpanel.
Username: 447xxxxxxxxx
Password: xxxxxxxx
Password: xxxxxxxx
Diverting calls
Calls will automatically divert to the call centre if you are unavailable but if you want to set the divert immediately click on [My Diverts]:
On the Call Forward Always row, click [Edit]:
Then click the [+]. We Are Excel Call Centre is there already:
Click [Save] and calls are diverted!
Un-diverting is the same process, but you click on the minus [-] next to We Are Excel Call Centre to take it away and then [Save]
Un-diverting is the same process, but you click on the minus [-] next to We Are Excel Call Centre to take it away and then [Save]
Changing your outbound Caller ID
Click on [My Calling Identity]
To withold your CallerID, click on the [WITHOLD CLI] slider. Showing your CallerID click on it again.
Note: Your outgoing CallerID is normally your office number and it set as a "Custom CLI" that overwrites your mobile number when you make calls.
To change your outgoing CallerID, click on [Edit] under CUSTOM CLI:
- To use your mobile number as your CallerID select 'None' from the list and click [Save]
- To use your office number as your CallerID select it from the list and click [Save]