When a call is made or received in Microsoft Teams and user reaches a voice menu (IVR) they are unable to enter the key tones (DTMF tones) to choose an option.
The dialled numbers appear in the dialpad, but no sound is heard and no digits are sent.
This is a known issue with the Teams Calling client. To resolve it, please open the embedded dialpad when you are on the call:
and use that to navigate the voice menu:
