Sometimes a Windows update will knock out the ability for Kodak Imaging to pick up the video feed from a Mouthwatch camera and you get a white screen.
To fix this, you need to apply a registry update to windows:
- Open File Explorer and browse to "C:\Program Files (x86)\MouthWatch Capture\Files\Dentrix Image Fixes"
- If you are on a x64 machine, double click on whitescreenfix_x64.reg and confirm the registry update
- If you are on a x86 machine, double click on whitescreenfix_x86.reg and confirm the registry update