How to add a handset to W-AIR and register a user to it

Adding a W-AIR handset is a 2-stage process, first the handset should be registered to the W-Air base station and then the user should log in to the handset using their Wildix web username and password.  If you don't have your username and password ask support to send you a welcome email.

Register a handset
  • Press and hold the red On-hook Key on the handset to switch it on
  • On the handset, go to Connectivity menu.
  • Select Register
  • Select an empty slot
  • Enter the PIN (by default, 0000)
  • Press OK


Deregister a handset from the base station
  • Select Deregister
  • Enter the Access code and confirm by pressing Yes


Logging in
  • Wait till the signal is found and the phone screen displays “login_x”, “unkown_x”
  • Dial 99 and press the green Off-hook Key
  • Follow the audio instructions to enter your extension number and your password
    • Enter your extension number and press #
    • Enter your password
    • When prompted, Press 1 to add your account to the handset

Note: To enter your password, follow these simple rules:

The password is the FIRST FIVE CHARACTERS ONLY of your web password
Instead of letters, press corresponding digits on the phone’s keypad (e.g. if you need to enter 2, A, B or C press the 2)
There is no difference between uppercase and lowercase letters. To enter A or a press the 2 key)
Press * instead of all the special characters such as $, %, & and #
Only press the button once for each character.  For example, if you need to enter 2, A, B, C, a, b or c press the 2 button only once.


For example:
If the first five characters of you password is: 4Ag7$
You should enter the following code: 4247*

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If you get stuck or have any questions please get in touch.

Hello Comtec Support
Tel: +44(0)1752 422950
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