02.06 Using Wildix W-AIR wireless handsets - a crib sheet

W-AIR User Guide

This document will guide you through the steps to take and make calls using the W-AIR handsets.

1. Incoming calls

The handset screen displays an alert when there is an incoming call. The caller number and name (in case the contact is present in the phonebook) are displayed on the screen.

1.1 To answer a call

Press the green Off-hook key to answer or press the Speaker Key to respond in the speaker mode (on W-AIR Basic press the green Off-hook key twice to answer in Speaker mode).

1.2 To reject / mute an incoming call

To reject an incoming call, press Reject when receiving an incoming call or press the red On-hook Key

To silence an incoming call, press Silent when receiving an incoming call

2. Call Transfer

2.1 Attended Call Transfer

Transfer with notification to the person who receives the transfer.

• During a call, press the TransferSoft key or Hold Soft key. The current call is put on hold.
• Enter the number or press Selectionkey (W-AIR Basic)/ Menu key (W-AIR 100/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office) to search in Contacts or Central directory
• Press the green Off-hookKey to place a call
• To complete the transfer after the third party has answered the call, press TransferSoft key

• Blind Call Transfer

Transfer without notification to the person who receives the transfer.

• During a call press TransferSoft key (the current call is put on hold)
• Enter the number or press Selectionkey (W-AIR Basic)/ Menu key (W-AIR 100/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office) to search in Contacts or Central directory
• Press Transfer Soft key

3. To place a call 

Enter a number

Press the green Off-hook key

4. Hold / Second call

4.1 Hold

Press Hold Soft key to put a call on hold

Press Retrieve Soft key to retrieve the call

When you have a call on hold, you can make another call, transfer a call, swap, make a conference.

4.2 Place a second call

Put the current call on hold

Enter a number to call or press Selection key (W-AIR Basic)/ Menu key (W-AIR 100/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office) to access the Contacts or Central Directory and find the needed contact

Press the green Off-hook Key. W-AIR handsets support up to 2 active channels calls.

4.3 Swap

When you have one active call and one call on hold, you can swap (toggle) between the two calls:

Press Swap (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office) / Press the Right Navigation key (W-AIR Basic)

If you get stuck or have any questions please get in touch.

Hello Comtec Support Tel: +44(0)1752 422950 email: support@hellocomtec.com web:  https://hellocomtec.com fb: https://www.facebook.com/hellocomtec tw: https://twitter.com/hellocomtec