For those of you with clients on Virgin Fibre connections in the UK. That's the home fibre or business fibre.
I've had two WP480GR3's on separate Virgin Fibre connections lose all their settings and be at the login screen when the user comes in in the morning. No amount of factory resets or sending it it's configuration made a difference.
The first time it happend the phone was returned to me and it started up normally as soon as I connected it to my own (Non- Virgin) internet connection. It was returned to the customer and has worked faultlessly since.
It's just happened again this morning with another client. This time I reset the password on the WMS then factory-reset the phone and - Bingo - it came up normally and provisioned itself.
Both phones are on firmware 63.145.10.22 and the PBX's are on 5.01.20201006.1~12efb8ba
If you get stuck or have any questions please get in touch.
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